Joana is an executive professional with over 10 years of international experience in the public transport industry across three modes: buses, light rail and ferries. 

She is responsible for improving the customer experience of the iconic Sydney ferries network, leading internal and external communications and strengthening the relationship with various stakeholders.

With a solid background in employee engagement, customer experience strategy, relationship management, and strategic communications, she thrives in designing and implementing initiatives that elevate customer and employee satisfaction and build strong brand loyalty. 

Joana will present the award-winning program "Accessible Transport Action Plan" developed and implemented by Transdev Sydney Ferries.